update date: 27/09/2024

update date: 16/02/2024

These terms and conditions are specific to and govern exclusively the EFY Finance International EFYCard product. In no event does this imply the inapplicability of the general terms and conditions; rather, these specific terms and conditions supplement the general terms and conditions.
The EFY Finance International EFYCard (the "Card" or the "EFYCard") and the additional services specified herein (together with the Card, hereinafter referred to as the "Services") are developed and provided by Financia Credit under authorized license from Versatile Technology Inc. ("Versatec") for CORESOFT S.A. (EFY Finance), registered under file 624944, Document No. 1384907, of the Public Registry of the Republic of Panama ("The Partner") under its license as Processing Entity and Principal Member VISA (IDB 10061701).
By accepting this Agreement, which will be executed electronically following the instructions provided in the Application or the Website, you confirm that you have had sufficient time to read and familiarize yourself with its content. You also confirm that you understand this Agreement and agree to comply with all the provisions set forth therein.
In the event that you do not understand or do not agree with specific provisions of the Agreement, we urge you to refrain from entering into this Agreement. It is important to note that, to avoid misunderstandings, not all of the features described in the Agreement may be available for your account. If you have any questions, we invite you to contact us before accepting the Agreement. By using your EFYCard and the other services, you agree to comply with the terms and conditions described below. In accordance with current legislation, it is imperative to verify your identity before proceeding to register you as a User. This verification is based on the information provided during the registration process. In the event that we are unable to confirm your identity or any relevant registration information based on the data provided, we reserve the right to request additional proof of your identity. In addition, we may require you to participate in a brief live telephone interaction with our operators and/or perform biometric checks or any other additional verification that is necessary to conclusively establish your identity.
EFY Finance establishes that all users who wish to apply for the EFYCard within the territories of El Salvador and Panama must present, for the completion of the Know Your Customer (KYC) process, their Unique Identity Document (DUI) in the case of El Salvador, or their Personal Identity Card in the case of Panama.
For users outside of El Salvador and Panama, or those who are not nationals or residents of these countries, the presentation of a valid passport will be required as an identification document for the KYC process. This measure seeks to adapt to local and international regulations for the prevention of money laundering and terrorist financing, ensuring effective and reliable identity verification.
Users must ensure that the identity document presented (DUI, ID or Passport) is valid and in good condition to facilitate the verification process. EFY Finance reserves the right to require additional documentation if it deems it necessary to satisfactorily complete the identification process. These provisions are established in order to promote security, transparency and trust in the services offered by EFY Finance, ensuring that the issuance and use of the EFYCard are carried out within a clear identification framework and in accordance with applicable regulations.
In the event that we are unable to carry out this process, we reserve the right to deny the provision of services or the enabling of additional functionalities reserved for registered Users. In addition, in relevant situations, we may inform the relevant authorities without your knowledge or consent. Your registration as a User will only be carried out if the results of the KYC process allow us to successfully incorporate you.
As a requirement to be eligible to use an EFY Finance account, you agree and confirm that you are an individual acting solely on your own behalf, as a natural person, and are not acting for any commercial or other business purposes. In addition, you are prohibited from using the account for: Organize and/or conduct raffles, games of chance, sales or exchanges; Violate copyrights; Defame individuals or legal entities; In a manner that may give rise to complaints, disputes, refunds and the emergence of other obligations towards EFY Finance, other users or third parties; Receive or send funds obtained through fraud or in violation of the law; Perform any activity that contravenes the law; Circumvent EFY Finance policies, including, among other things, attempts to create additional accounts to exceed usage limits or circumvent EFY Finance's blocking of an existing account. If you provide false or inaccurate information, and/or if any attempt at fraud is identified, we will proceed to register this information with fraud prevention agencies and competent institutions, including law enforcement, as appropriate. Law enforcement agencies may access and use such information, and these records may be shared with other organizations. We and other entities may access and use information recorded by fraud prevention agencies across borders. In addition, we reserve the right to block or cancel the Card and terminate the Agreement in such circumstances.
We take great care in the security of your personal data, also known as "Personal Information". We are particularly responsible for the security of sensitive data of EFYCard holders that we process and transmit on your behalf. This data includes, but is not limited to, first name, last name, personal identification number, date of birth, address, email address, phone number, facial image, live video recording, ID card data and copy of the document, transaction data, PAN, expiration date, CVV, payment account number, IP address, citizenship, employment, public office, and other applicable data required by anti-money laundering and counter-terrorism financing legislation.
By accepting these T&Cs, you give us your explicit consent to transfer, in compliance with applicable regulations, your Personal Information to third parties, without first obtaining your consent, specifically for the purposes of identity verification (KYC), customer service and card delivery. These third parties may include, but are not limited to, identity verification entities, customer service providers and logistics companies. By giving your consent to such transfer, the third party in question becomes the controller of the transferred Personal Information, committing to use such information exclusively for the aforementioned purposes, guaranteeing its protection and confidentiality in accordance with applicable law. It is important for you to know that you can withdraw your consent at any time, with future effect, using the options available on our Application or Website, without affecting the legality of the processing based on consent prior to its withdrawal. EFY Finance will process Personal Information for the purposes described in the Agreement, including for contractual reasons, to provide you with the Services, for example, to produce cards for use with the Account and to provide you with communications related to the Account, for purposes where we have a legal right or legal obligation, including for tax and accounting reasons, or for fraud and money laundering detection, and for marketing, where you consent.
We will also process the personal information you have provided to us during the registration process. It is important to note that the provision of personal information during registration is a legal requirement and is necessary to perform the Agreement. Although providing your personal information is voluntary, it is essential to the performance of the Services. Failure to provide the necessary information and documents will prevent us from performing the Services. You have the right to ask us to restrict the processing or delete your personal information. If you make such a request, we will apply your instructions to any third party that is processing your personal information on our behalf. In addition, we will consider your request in light of our legitimate interests. It is important to note that when we receive a request to delete personal information on behalf of a minor, we will take special care to consider the impact any decision may have on the minor.